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An update on my previous reviews on this company. STILL NO REFUND and they have closed my complaint. DO NOT TRUST THEM, THEY ARE JUST OUT TO TAKE YOUR MONEY.
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Need help？Please choose the order you need help with, then click on "Customer Service
Order Date Order Number Order Total Order Status Action
October 19,**************610 £ 33.53 Shipped
October 20,2020
Goods never arrived!
Tip for consumers:
DO NOT USE 'LIGHT IN THE BOX'. A COMPANY THAT CANNOT BE TRUSTED, THEY TAKE YOUR MONEY AND DO NOT GIVE REFUNDS
Products used:
NONE - Didn't arrive
Update on request of refund, this is the response I have received from Light In The Box, personally I think it outrageous and just adds insult to injury. I have not replied to Light In The Box yet.
"This is Customer Service Supervisor Rebecca. I've checked and found the previous representative Jack did not realize what caused your problem. We apologize for the inconvenience caused. I will follow up your case.
Please let me explain what happened to your order firstly. The shipping company Royal Mail told us that they could not deliver your package due to the "Insufficient Address" problem. They said a complete address should include a "House Number" but your address did not include one.
On November 25th, we conducted a Ticket 2200**** to request the correct shipping address for re-delivery. However, we did not receive your reply after 10 days. Finally, your package was abandoned by Royal Mail, instead of returning to us.
Based on our policy, we are unable to process any refund/reshipment if the package is not delivered and abandoned because of customer reason (such as address problem). However, I truly value you as our customer and do really want to help you, I'd like to deal with your case specially and offer you following solutions:
1. We'd like to refund you 50% product's price which is GBP13.24 even though we did not receive the package back.
2. Or if you can firstly help us change the rating on "Sitejabber" to 5 stars and let other customers know the case is being taken cared of or just remove this review, I will apply for a Direct Full Refund of order price GBP 33.53 for you as special compensation. It is a Special offer for you. I will process the full refund as soon as I see the review is changed or removed.
Please kindly consider it and tell us which solution you prefer to take. We are looking forward to hearing from you.
Sincerely,
Rebecca
LightInTheBox Customer Service
January 21,2021 02:12 AMFrom: Customer service
Dear customer,
We feel sorry we have not received your reply. Could you please kindly review our last message and let us know which solution you prefer to take to resolve this issue?
Thank you for your understanding and cooperation in advance. We are looking forward to hearing from you.
Sincerely,
Rebecca
LightInTheBox Customer Service
Please write your detailed message here:
I cannot believe that Royal Mail have said they need a house number to deliver to. As Royal Mail has local sorting offices that know their own areas, and most villages in the UK have a lot of houses without numbers, just NAMES.
Also I paid extra for the insurance of the parcel and surely that should be enough to cover a refund if the parcel goes missing, obviously not, as stated before DO NOT USE THIS COMPANY - THEY ARE JUST OUT TO TAKE YOUR MONEY!
Tip for consumers:
DO NOT USE THIS COMPANY AS THEY ARE JUST THERE TO TAKE YOUR MONEY!
Products used:
Did not receive my order. even though paid extra for insurance and delivery.
Ordered goods in October 2020, looked at tracking info re delivery and found goods returned to sender due to incomplete address. Checked my order and my address is in full, so then checked terms and conditions. A wait of 60 days to claim refund. I waited and then applied for the refund, which is not forthcoming, company keep telling me to wait for goods to arrive. So after days of same emails going back and forth and getting very fed up that I was getting nowhere, when their email yesterday, stated that their terms and conditions were 90 DAYS! Replied that their terms were 60days so yesterday I sent an email to The Chinese Ministry of Commerce to english.mofcom.gov.cn to ask for their help, will keep you updated on what happens. Have today received another usual email from Light InThe Box, and replied not wanting goods now but requesting my refund. Will keep updated when and if anything changes
Tip for consumers:
DO NOT USE THIS COMPANY and I have lodged a complaint about them with The Chinese Ministry of Commerce website english.mofcom.gov.cn with internal email.
Hopefully others with a bad experience will do the same and this company will have to act in a trustworthy manner in the future.
Products used:
Ordered jacket - DID NOT ARRIVE
Asked for refund - NOT GIVEN
Shirley hasn’t received any thanks yous.
Shirley doesn’t have any fans yet.
Shirley isn’t following anybody yet.
Empty.
Why so many anti left & pro right political items? I'd like to see some orange monster shirts...
I was extremely disappointed with the purchase that I made. After searching and believing this...
This is Customer Service Supervisor from Lightinthebox. I've checked and found the previous representative Jack did not realize what caused your problem. We apologize for the inconvenience caused. I will follow up your case.
Please let me explain what happened to your order firstly. The shipping company Royal Mail told us that they could not deliver your package due to the "Insufficient Address" problem. They said a complete address should include a "House Number" but your address did not include one. Your address is "Queens Square" only.
On November 25th, we conducted a Ticket 22001250 to request the correct shipping address for re-delivery. However, we did not receive your reply after 10 days. Finally, your package was abandoned by Royal Mail, instead of returning to us.
Based on our policy, we are unable to process any refund/reshipment if the package is not delivered and abandoned because of customer reason. But I truly value you as our customer, so I had conducted new Ticket ID =22586197 in our ticket center and provide some special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.