I have been calling the DMV I have endured long wait times, once I speak to an agent there rude and want help passed my question. They don't go above and beyond there compacity the people who cannot go enter DMV without any appointment. From my understanding they've been working the whole covid19, now what have they been doing. They should more compassion and understanding thru time. Mandortory action line you never answers and they talk to you crazy also. Why is this is this the new normal? This is not okay.