Thumbnail of user shilak6

Shila K.

Contributor Level

Total Points
177

2 Reviews by Shila

  • Trip.com

8/16/23

The worst trip website. I bought a ticket from them to go to a conference in Australia. They canceled my middle flight with no substitution. Then,Trip.com refused to pay me back. Trip.com asked me to call Air New zealand and gave me the paid number for Air New zealand to call them, cost me $175. Why? Because they said they locked my ticket. I had to ask my credit card to help me and get my money back. I finally did it. I would NEVER use them again. I told everyone about them as well. EVERYONE.

Service
Value
Returns
Quality
Thumbnail of user maxwells13
Service M. – Trip.com Rep

Dear Shila K.

Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check on your concern.

Please follow the below steps for further assistance.

1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding.

We look forward to your information.

Best regards,

Jingjing
Trip.com

  • MyLadyStar

5/6/21

I purchased 2 pairs of footwear from this shop. I received one pair of them and I'm still waiting. Finally today I decided to email them. I paid 130USD. In response I received a very rude canned email. They didn't even bother to put my name there. In two lines, the email said, dear (blank), this is your problem. You must wait. I paid you handsomely and I'm very unhappy.
After a month and a half of wearing the sandals, the sole came off and the stitches tore. I have not tried the boots yet since I live in Canada, and it's hot in here. I'm absolutely disappointed. No, I didn't wear them to the beach. I'm not heavy, I didn't abuse the sandals. Your products are horrible.

Service
Value
Shipping
Returns
Quality

Shila Has Earned 17 Votes

Shila K.'s review of MyLadyStar earned 17 Very Helpful votes

Shila hasn’t received any thanks yous.

Shila doesn’t have any fans yet.

Shila isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rebekamargaret
4/11/24

Being 1st time User I had some payment issues customer service agent advised to book directly...

Thumbnail of user loriontheroad
lori l. reviewed Trip.com
4/10/24

I have reported them to Fair Trading awaiting the outcome. They sold me 20kg luggage allowance,...