I ordered a gift on 2/24/15 for a party I was going to on 3/7/15. I paid the extra shipping costs to get the gift by 3/4/15. However, I called Zazzle on the 6th and they just sent it out. The tracing number isn't even valid yet. There is no way I can get the gift 2 days before they send it out. Unacceptable! Now I am going to have to find a gift locally since you can't depend on Zazzle! I called customer service and she said they can refund my order. What good does that do? When I tried to explain it to the customer service lady how important this order was to me she hung up on me.
Hi Sheryl. Thank you for letting us know about your order. We apologize for the delay in receiving your order and do show that a refund has been issued for it. Please feel free to reply to the e-mail you received if you have further questions or concerns. Thanks!