Sheryl M.

This was my first (and last) time ordering from DermStore. I order one simple item. The box came a week later labelled correctly with my name & address, but inside was someone else's packing slip and three-item order. I called the company's customer service and talked to the rudest, most arrogant rep I've ever encountered ("April"). Not only did she repeatedly and noisily sniff & snuffle throughout the entire call (cold? Allergies? Get Benadryl and tissues), she not once apologized for the incorrect order and inconvenience, AND interrupted & cut off my questions about the return process. Terrible reflection on the company and how it views customers.