Sheryl B.’s Reviews of Care.com & more

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Caregiving

“PAID $20 & MY PROFILE IS MISCATEGORIZED”

7/10/18

I have paid their $20 prime membership fee (only way you will ever get a response to your job search) and have spent all week emailing their support team to please move my caregiver profile from their petsitter profiles to their caregiver profiles area so that I can search and apply to the new jobs as a caregiver. They are either refusing to or are inept at performing this simple request, and there is no option for me to change the "type" to from petsitter to caregiver/care provider on their type list choices. They will not refund any portion or the entire $20 I paid for prime membership either. "Its automated for your convenience" like anyone beieves that! It would be superb of this organization to insert the human factor into the equation to assuage the total irritation they are handing me on their silver platter.

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MemberCare -. – Care.com Rep Over a year old

So sorry for your frustrations, Sheryl. You would have to add a service profile for the category you'd like to apply to. Here’s how to add another service profile to your account; log into your Care.com account > Click the Account & Settings link on the left-hand side of the page > Scroll down to "My Services" and find "Add a Service" below your existing service title
On the drop down menu > click the arrow to view the service category choices > Click the service you’d like to add so that it remains visible in the box > Click "GO". Unfortunately, this is not a feature offered on our Mobile App at this time. To add a service profile to your account, you will need to log into your Care.com account using a computer. I hope this is helpful and if you need further assistance, you can reach us on Facebook and Twitter.