Sherry V.

I called America's Locksmith Services this morning at 6:30 to assist me with a vehicle lockout. I explained that my car is running with my keys inside and I need to get to work as soon as possible. I was told that a technician would arrive within 25 -30 minutes. I accepted this and cancelled my prior call to another locksmith service that said it would be an hour before they could arrive. About 45 minutes later I called America's back to check the status of my service call only to be placed on hold for 20 minutes and then told that I had cancelled the call. Apparently they work under several different names and phone numbers. I explained that I did not know it was the same provider and that I was in need of service. She said she would reinstate my service call. At this point it is well after 8:00 and I am not extremely late to work. I called my roadside assistance and was told someone could be here by 8:45 and that the service would be provided at no charge, so I called America's back to let them know. I never even got to tell them about the roadside assistance because after placing me on another 20 minute hold, the lady was extremely rude and told me that they were no longer handling my service request but that their contracted locksmith might be able to help me out but would call me directly. So, after all the bs, it seems that they were never planning to come out nor were they planning to call me back. When they took it upon themselves to cancel my service call, they never bothered to call. So, all this time (since 6:30 this morning) my car has been in my driveway running and there has been no one on their way to help. It is now 8:45 and I am nearly 2 hours late to work and thoroughly disgusted with this company. My only positive is that I didn't become a victim of their price gouging. Had I seen these reviews before calling them, I would have saved myself the misery. Trust the reviews, but whatever you di, do NOT trust or rely on this company.