I was very scared because I read reviews AFTER purchasing, but hoped for the best. I accidently ordered 2 and reached out to customer service via email. They responded within the 2 day time frame they stated and explained how I could return and get a refund. As it turned out, the mats fit perfect, and are of very good quality, and since I still have 1,3, and 5 year old grandchildren, I decided to keep the 2nd one for a replacement down the road, as I am sure the product will only be more expensive a few years from now. I am very happy with this product and the response of customer service. Everyone is very backed up right now so it's all about patience, but they did respond.