I have shopped at Talbots's for years and have spent a decent amount of money there over the years, including this year. The sales associates are plain rude when you are making returns though. Today I went in the Dewitt, NY store and when the sales associate saw I had a return, she did not saw hello, had a dirty look on her face, and did not talk to me the entire time or make eye contact. Their all happy and helpful when you're buying something but rude and unprofessional when returns are made.