Sherlin D.

BEWARE! HORRIBLE PRODUCT AND CS! This company is not located in the USA. They make it seem like they're located in the US, but customers service and the warehouse is in China. No one ever answers the phone and they take 24-48 hours to respond to any email. Also, they don't read the emails properly - I have to repeat the question and then wait another 48 hours. Go to Amazon or a company that is local and purchase one for the same price with extra poles and pegs (they don't include in your purchase). When I finally received the item it was stained. They didn't want to return it for a refund and had the nerve to ask me to pay for shipping back when the warehouse sent me the stained item. They wouldn't budge on paying for the return shipping and would only send me a replacement. I would've sent it back for a refund, but the amount the shipping would cost, it wasn't worth it. I've never had a defective product sent to me and the company ask me to pay to return it. I ended up purchasing a better quality from Amazon and donating this tent.