I am impresed with the careful handling of my case. Customer service appears to be outstanding and they have authorized a refund as promised. I will be retracting my negative review within a few days, when my refund is issued. I recommend this company to buy from as they do great customer service and they stand by their products. I am very satisfied with the handling of my complaint, so far. As I have been saying for many years, "China is a good place to do business with!" Given the chance, they will handle with good business ethics.