My husband and I have yet to try out the software, but we have asked questions that has till today NOT been answered. We bought the software today and did all the steps they had asked in the email we got after purchase. We planned our day around it but is stuck with waiting for them to respond to us. Their customer service is horrible. In the chat bubble on the website it says that they are always available. Do not fall for that, they are not. We tried the chat bubble thing multiple times and never got any answers back. Tried calling the number on the website multiple times and left a voicemail, also never got an answer or a call back. We are still waiting for them to contact us and put the software on godaddy. I'm not sure if we need to wait or just file a claim but so far the service is HORRIBLE. Worst customer service I have ever worked with. And we are real customers (before they say it's fake) and we can also prove it with receipts.