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Sheri C.

Contributor Level

Total Points
80

1 Review by Sheri

  • CareCredit

4/7/20

I've never written a review here, but this company left me so angry I just have to. It goes okay at first when you are making payments on time, but if you come to a hard time where you fall flat on your face due to sudden loss of job and no income coming in at all. THEY DO NOT CARE. I called them about it to see if they can freeze my account temporarily, until I found something, due to the issue, but they said, "We can't put a freeze on your account because it's too new." I even remember the associate helping me after that stated, ". So how would you like to pay?" I re-told him, "I CAN'T (said it to him like three times before I had NO money)!" Seriously?! Even after I was begging for help, he/they wouldn't do anything. The only thing I could do is let the account lapse on itself. You can't pay with another credit card either.

A few months later, I did get a hold of a helpful associate via the phone who offered a payment plan that was very very low. By this time, I was able to get some sort of payment (but very low just enough to live on) coming in that is temporary. So I accepted it, BUT here's the catch: THE ACCOUNT WILL THEN BE PERMANENTLY CLOSED. I was warned of this, but quickly accepted given the problem I've been facing with them. So when I log in now, it shows the card image with "CLOSED" and "No purchases can be made. Pay account until full amount is paid." They no longer want to deal with you if you come to that point of that type of payment regardless of the reason.

I for one am glad because I get to wash my hands of this company after I'm done payments and I don't want to deal with them either. The amount is less than 4k, so it should be payable in full this year I hope...!

Please listen to the reviews like mine! Everyone's story is different, but it goes to show how much they value getting that money over helping their customers. And HA, on their site it says, "We are here for you." What a joke that is. I will give them a star for two associates that were nice over the phone and waived my first two late fees. However,... it took them this long to say this option was available to me and I've called like 5 times for help? N-O! NEVER AGAIN! I will STRONGLY advise against using their services if someone asks or may need their type of services. I don't care if I will need their services again myself not that I could reopen it anyway. I would rather suffer in pain or go without the health need than ever having the option to reopen/open a new account with them in the future. NOT WORTH IT AT ALL! I'm disappointed greatly...

I see this line a lot from other people, but I too am in their shoes: "I should have listened to or first read the reviews"!

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