While it is true that sometimes you screen out of surveys after answering a lot of questions and spending a lot of time, I don't believe this is the website's fault. They simply route you to the survey and sometimes it isn't structured correctly so that they ask the relevant qualification questions right away. I do surveys on 8 different sites and they all sometimes route you to a survey that isn't set up very well. Of all the sites that I do surveys on, this is one of the best. I had a small technical issue with trying to cash out and contacted customer service for help. Mary gave me the instructions I should follow to avoid another glitch. I decided not to cash out until I had reached a higher dollar amount and Mary reached out to me to make sure that I wasn't still having technical issues. I highly doubt that any other site I deal with would have a customer service representative that would notice this and bother to contact me. Mary was beyond kind, respectful, and helpful. I highly recommend giving them a try and sticking with them.