I purchased a wallet online and didnt like it so I exchanged it for a handbag at a local Michael Kors store. Im totally displeased with not receiving full credit for my online purchase due to not getting credit for the tax I paid on the wallet online. It seems like the store representative didnt want to go through the effort of refunding my credit card and then completing the handbag purchase in a separate transaction. I had already completed the transaction, left the store, and was thinking that something didnt seem right. I returned to the store to bring to her attention but she said the tax was credited. It was my mistake to take her word rather than show her the receipts. Im not spending extra time visiting the store to resolve this issue because this simple transaction shouldnt have come down to leaving this poor review. My advice is make sure you read product reviews on the items youre interested in before buying so you dont have to waste your time visiting a physical store and not have a seamless experience.
Its too bad that for the product prices the customer experience doesnt match what a customer pays for.