When I first contacted ADK9, Craig was very helpful, and answered all my questions immediately putting me at ease. I was requesting for them to buy and train a dog for me. Craig said that finding a dog would take approx 2 weeks and approx 4 to train. Very excited I paid a substantial deposit for this dog and looked forward to hearing my choices in the upcoming weeks. After 2 weeks of nothing I contacted "my assigned trainer" to be told she was on holiday and my case was assigned to someone else. So much for consistent communication as that would have been good to know. Spoke to the new trainer and was reassured that it shouldn't take too long. After 4 weeks I received my first dog proposal and agreed that I would be happy with that dog to be told the seller was not responding. After 5 weeks of only seeing one dog that was not even available decided to call it quits. I emailed Craig and asked him for a refund on my deposit. No reply. I waited a few days benefit of doubt and called no answer, Left a message no reply. Called the office on Monday spoke to someone else that told me he was too busy to speak to me! So now having to go through the hassle of doing it legally.
DONT BE FOOLED- helpful up front till they get your money!