First off- yes we got a good deal on the casket and we were advised to double check the measurements as my pops was a big man. That being said each time we called ALL of the folks who answered the phone had an attitude. Even after the first call they REPEATEDLY called us back. The last straw was when we paid for overnight shipping and the casket had not arrived we had to follow up- no apology, no refund... but of course they know they have you because of the prices... sad to take advantage... curtesy costs nothing, particularly when folks are grieving.