- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I became a customer of JTV a couple years ago I guess. Since, I have had several rings that I am mostly pleased with but almost as many that stones fell out of or were poor quality. I have had stones fall out of FIVE rings. I ordered a gold chain (about $275) for my son. He had worn it for only hours before he found it off his neck because one of the links wasn't made well and broke - with no force or pulling, just fell off. Customer service is absolutely HORRIBLE - they put you on hold quite often and are "not able" to take care of simple issues. Order from Gemporia instead. Quick shipping (wasn't expected from UK), good products, not as gaudy, and they don't overcharge shipping (one flat rate $4.95 per ORDER, not per ITEM - FROM UK!)
Ordered two sweatshirts. Cost $71.99. My son really wanted these for himself and a friend so I reluctantly ordered. Thought we checked for regular shipping but must have clicked expedited - at a cost of $11.99. Ordered on 11/15. Now 11/22 - not here and they say it could be until 11/28. That is almost a half a month for EXPEDITED shipping! Unbelievable. This place is a rip off.
S hasn’t received any thanks yous.
S doesn’t have any fans yet.
S isn’t following anybody yet.
Empty.
Hello S. C., we apologize that a few of the stones have fallen out of your pieces as well as for your sons necklace that broke, we appreciate the feedback in regards to our shipping and customer service department, we're always looking to improve for the customer. We've got your feedback forwarded to the heads of those departments. If you ever have any questions of concerns please let us know either via email at customercare@jtv.com or over the phone at 800-619-3000.