Shelly H.

I am a Comcast customer and came home to finish work at home on Friday afternoon only to discover someone had wow put on my home. They gave me the name of Tony W who used my address, but not my phone number.The person before Patrick called Tony White and my phone didn't ring even though Patrick said he used my phone number which the person before and yesterday said it was a different number. Wow will not come and take it off. I have spent 4 1/2 hours on the phone over 2 days and they say it's up to Comcast, to fix it, but why should Comcast fix wows mistake? And when I talked with Patrick who wouldn't give his last name and it took him a bit to give his employee number N7525 from the loyalty department he just said call Comcast. When I asked who he reports to he told me that is confidential, but I guess anyone can call wow and they will put their cable going into your home. It's to bad I have no rights and that I have missed out on doing my job at home over the weekend. I guess they also don't have a complaint department to make a complaint to. I WILL NEVER RECOMMEND OR GET WOW SERVICE EVER. HAD TO WAIT AN HOUR ON HOLD UNTIL SOMEONE EVEN ANSWERED. POOR CUSTOMER SERVICE. DO NOT USE WOW! I would think that someone would reach out to me about this but they couldn't even call me back like they told me. So I hope in the next day or two someone will reach out to me.

It's funny I have to agree not to write a false review because it's against the law but they can take off my Comcast cable install wow and leave their flags all over the backyard and just say call Comcasr, it's to bad that isn't against the law putting it on a home that didn't sign up for it. Let's see if someone contacts me. I am going to call to see if anything can be done legally.