Shelly G.

Up until last month when I made yet aNOTHER paying upgrade, I was happy with them. But now - I'm NOT!
I am a Holistic Fitness + Wellness Coach providing online services.

Their so called "easier customer service experience" is time consuming. I have "phone" privileges to speak to a human for help yet, I seem to have to jump through hoops now speak to someone.

This past Fri May 28th, I just about lost my mind while I made SEVERAL attempts to call and to hear from someone.

I got disconnected 3 times and I know that I didn't accidentally hang up on them. I didn't press buttons with my finger or my cheek.

I was on hold a month ago for 40 min a month ago when I made an attempt to call, because no one answered. They're supposed to have 24/7 service.
This past Fri, was on hold for a long time before someone answered then they disconnected with me - so I called back and had to wait again.

The last time I called I specified what exactly I wanted, the person either did NOT listen to me... or decided she knew what I meant before I finished speaking and I THINK put me on hold. I'm not sure.

I msged Weebly on FB and specified my stress and concerns and that I WANTED TO SPEAK with them via video or phone chat. They refused. "don't have the means." More like didn't have the intelligence to see how upset I was and to bother calling the office to have someone f-ing connect with me.

I PAID a month ago for an add on which I DON'T KNOW HOW TO USE... And NO ONE wants to help me.

I want ALL my money back since a year ago at the very least. And I'm going to take my business elsewhere. I'm paying for a service which has failed to provide for me.

I don't appreciate the treatment I'm receiving.
Weebly has lost all credibility for me now.