shellie t.

Dear Shellie and Phillip,

Spokeo guarantees that our opt-out policy is among the best on the Internet, and unlike other people search engine sites, our removal feature is free and does not require the user to sign up for any membership.

While our search results show only publicly-accessible information gathered from hundreds of public sources, such as phone books, marketing surveys, business sites and more, we understand that you are concerned about the information shown our search results, and allow all users to opt out. You can do so by clicking on the Privacy link located in the bottom of our home page which will take you here: http://www.spokeo.com/privacy

To Remove Phone/Name/Email/Username Listings:
1. Locate the listing you want removed by clicking on the exact profile based on the physical address
2. Copy the URL (please see under Troubleshooting, Incorrect URL for more on obtaining the correct URL)
3. Click on the Privacy link located in the bottom of our home page which will take you here: http://www.spokeo.com/privacy
4. Paste the URL
5. Provide your email address (this acts as a verification process for the confirmation to be sent to your Inbox)
6. Type in the Captcha Code (type the code exactly as you see it)
7. Check your Inbox for the confirmation email, and click on the link at the bottom to complete the removal process.

If you are encountering difficulties, please ensure that you read all of the instructions. Make sure the URL, Captcha Code and email address verification are correctly entered. Please check your SPAM folder for a message titled Spokeo Directory Removal Confirmation, in case it does not appear in your inbox.

Troubleshooting:

Incorrect URL:
- The URL can be found in the address bar located at the top of your browser. For Name Listings, make sure you locate the profile by narrowing the city and state and clicking on the exact profile. The URL should look like one of these examples:

Name Listing: http://www.spokeo.com/search?q=John+Doe#California:1234567890
Phone Listing: http://www.spokeo.com/reverse-phone-lookup/search?p=2345678901
Email Listing: http://www.spokeo.com/email-search/search?e=johndoe@email.com
Username Listing: http://www.spokeo.com/username-search/search?u=johndoe

Incorrect Captcha Code:
- Type in the text provided exactly how it shows. Before you type in the text, make sure that all other fields are correct. If you typed the wrong Captcha Code the first time, it will refresh and keep generating a new code.

Removal Limit:
- Spokeo understands your privacy concerns, and as such, provides a convenient way to remove your listings from public searches. However, this feature has been abused before. In order to prevent spammers, bots and others from removing hundreds of listings at a time, all users are allowed to remove a limited number of listings each day per IP address. If you are seeing this error message at work, your limit may already be exceeded by other co-workers who are also trying to remove their listings. Our servers will read the requests as coming from the same IP address since multiple people are trying to remove listings from the same location. Please wait to remove your listing from your home computer, or try again in the following days.

No Confirmation Email:
- If you have a spam preventer or any type of email filter, this may be why you did not receive the confirmation email. Make sure to check your email settings, and to check your spam Inbox for the confirmation message if it does not go to your main Inbox. You can also request for another email confirmation to be sent to you by completing the opting-out process again, but this time providing a different email address.

For more information, please read our Privacy Policy and Frequently Asked Questions.

Sincerely,
Spokeo