We have shipped our furniture for nearly 20 years and we know our weights are accurate. We shipped 6 identical bar stools at the agreed upon rate of $384.00. A month later we received an ADDITIONAL charge of $550.00 as they said our weights were incorrect. They claimed that each stool weighs somewhere between 60 - 90 pounds! Even though they are identical. We even sent them photos showing the stools on the scale showing it weighs 35 pounds as we originally reported. It is going on 3 months now and still no word on our credit. From reading several other reviews from different sites this seems to be a standard business practice for them. We have also reported this as fraud to our credit card company.