The customer service associates leave you online in an open chat for hours if they choose not fulfill your request, they just disappear and wait for the chat to close automatically after several hours, to avoid negative feedback. They offer the worst shipping options for very high rates. I just payed for 30,00 dollars for 1-2 day shipping, the order was placed on Wednesday tracking shows estimate Monday. The rude associates just disappear and leave me waiting with no response. This company has one of the worst customer service.
Dear Shelley, we are getting back to you regarding rate exchange on price offers. Indeed, please note that for cross-currencies offers, the amount might be offered in a different currency. Therefore, the amount will be recalculated with the rate exchange of the day. Each fee will be shared with you at the checkout. However, independent Agencies might ask additional customs fees, depending on the area. Make sure to check further informations here on this matter:
https://faq.vestiairecollective.com/hc/en-gb/articles/208748709-Customs-fees-and-paying-them
Thank you for your understanding,
The Vestiaire Collective Team