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Shelley D.

Contributor Level

Total Points
197

2 Reviews by Shelley

  • The RealReal

3/10/22
Verified purchase

The customer service associates leave you online in an open chat for hours if they choose not fulfill your request, they just disappear and wait for the chat to close automatically after several hours, to avoid negative feedback. They offer the worst shipping options for very high rates. I just payed for 30,00 dollars for 1-2 day shipping, the order was placed on Wednesday tracking shows estimate Monday. The rude associates just disappear and leave me waiting with no response. This company has one of the worst customer service.

  • Vestiaire Collective

12/31/21
Verified purchase

I have made several purchases via this website some through direct shipping from my country and some international from Europe, my concern is the international transactions when a European seller sends a USA buyer an offer the amount can secretly go up, the price increase is not disclosed in an invoice to the seller or buyer. I am surprised the company is not under investigation for this unethical practice. I personally ask each seller from foreign countries to verbally disclose the price of the offer. I have noticed that all transactions are higher than the actual asking price.
The authentication and shipping are very high, This does not include the sellers fee. So the company has UNDISCLOSED fees plus notoriously high charges. It took me over one month to receive 40.00 dollar refund for hidden fee that was not disclosed in the invoice. A customer service representative told me this was a glitch in the system. Unfortunately this glitch appears in all the offers I have received since. I hope someone investigates the company. I also noticed the App Store has poor reviews but google for some reason very good. This seems a little suspicious to me but I have not looked into this. My biggest concern is secretly adding to each offer at least 10 percent. I would never expect something like this from a resell platform.

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Vestiaire C. – Vestiaire Collective Rep

Dear Shelley, we are getting back to you regarding rate exchange on price offers. Indeed, please note that for cross-currencies offers, the amount might be offered in a different currency. Therefore, the amount will be recalculated with the rate exchange of the day. Each fee will be shared with you at the checkout. However, independent Agencies might ask additional customs fees, depending on the area. Make sure to check further informations here on this matter:
https://faq.vestiairecollective.com/hc/en-gb/articles/208748709-Customs-fees-and-paying-them
Thank you for your understanding,
The Vestiaire Collective Team

Shelley Has Earned 37 Votes

Shelley D.'s review of Vestiaire Collective earned a Very Helpful vote

Shelley D.'s review of The RealReal earned 36 Very Helpful votes

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