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Shelley B.

Contributor Level

Total Points
101

1 Review by Shelley

  • Tarte

11/27/19

I recently purchased a 7 piece set for AUD $84. The order arrived minus the foundation, my main reason for making the purchase. Tarte did not notify me that they were sending me an incomplete order. If they had, I would have requested to cancel it. Now to fix the problem, I've been given a promo code which a, can't be used to buy the missing item, and b, offers less discount than what is currently offered on the website! $12 does not come close to being adequate to repurchase what I ordered.

After having to deal with your appalling customer service I definitely will not have a "gorgeous day". If you really want to call yourself "customer service" then actually provide the service rather than continually causing disappointment in a loyal customer.

I have read countless posts online about customers receiving incorrect orders and Tarte refusing to resend the correct item. CLEARLY there is a problem that you need to sort out. The fact that this has been occurring for more than 2 years, and twice personally, makes me wonder if this is just an extremely unethical business tactic, as there is no way that a company could accidentally send the wrong order with this frequency. Promoting specials that you cannot fulfil and then refusing to fix it for the customer is no way any business should be run.

I have been very flexible as to the solutions I was willing to accept, including waiting for the item to come back into stock, or as an alternative, a concealer in the same colour which is in stock, but you have not been willing to help me.

Disappointing Tarte!

Shelley Has Earned 21 Votes

Shelley B.'s review of Tarte earned 21 Very Helpful votes

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