Shelley A.

I purchased two of the Everlane leather market totes and after less than a year of use, the straps on both have split and broken. I contacted Customer Service to express my disappointment, and they offered no acceptable solution. The bags are stylish, but the quality is not good. I would not buy from this company again - partially for the quality but mostly due to their abysmal customer service. I hope with this review it saves other customers from the same disappointment

I purchased a wallet via their online store and finally called after 2 weeks of no delivery. They had no record of my purchase or payment, yet the funds were sent to them clear as day on my American Express bill. So no I have no product and the CSRs are totally useless in helping me. They basically stole $100 from me. I am now going through American Express to dispute the charge. Ugh - what a waste of my time. I will NEVER support this company and make it a mission to spread the word about their HORRIBLE SERVICE.