Shelia R.

I met my husband on Zoosk. After committing to each other, we both cancelled our Zoosk subscriptions. We were BOTH charged again. (Actually I was charged twice, once for $97 and again for $37.) When my husband complained, Zoosk said they have a 'no refund policy' and agreed to refund HALF of what they stole! I missed the first charge of $97 one month after I CANCELED, because I was just out of the hospital and in long recovery, but another 6 months later, they hit me again for $37. I knew my account was canceled because I got a verification of the cancellation. Their explanation was I had a second account that piggybacked the cancelled account. They agreed to cancel that account and refund only HALF of the $37 fee. I disputed with my bank who got the full $37 refunded. Unfortunately the $97 fee was never recovered because it happened more than 60 days ago.

When I initially paid for a 6-month subscription with Zoosk, I was unable to sign back into the account. I called them and they told me they could not help me and to just set up another account. They said I would not be double charged. So the first account I was unable to get into is the 'piggybacked' account they took on theirselves to reactivate and charge me for 6 months later!