I've never posted anything anywhere about website experiences. I agree with all the 1 star postings. qb was so easy last year-bad move to tax1099. I referred a small biz to qb about how easy 1099's were last year. I called them shortly after trying tax1099 and told them NOT to attempt. the purpose of online chat is for immediate help, not hours. if you have unmonitored voice messaging, then don't have any at all.