Shelby S.

I travel frequently and usually book with airbnb but for spring break most spaces were booked up so I decided to book a house with HomeAway and I absolutely regret it and would never do it again.

Prior to my arrival I paid my first installment for the home of $107. I then owed $192 which would bring my total to $299. After my stay I would receive $100 back as a refundable damage deposit.

The night I stayed at the home by bank account was charged $280. Nearly the total of what it should have costed AND the payment was unauthorized. I called HomeAway and they told me there was nothing they could do for me. A few days later, my account was charged another $244 unauthorized. Again, HomeAway told me there was nothing they could do and that I still owed them money.

This one night stay ended up costing me $631 when it should have rightfully cost me $199. I filed a dispute with my bank and am still waiting to receive my money back. HomeAway is such a joke. I'm disappointed.