After having my packages returned to the city I sent them from (I moved across the country) no one gave me the information I needed. No one told me steps to figure out my situation and after a month I still haven't received my two packages. I paid a ridiculous amount of money to send them, and the last woman I spoke to at the LA office of customer affairs was TERRIBLE. She flatly sad, "sorry" after telling me I was basically screwed and would be unable to help me then just said "bye". USPS has NEVER ONCE delivered something to me that was on time or wasn't damaged by the end. I could write a novel about my experience with them and you wouldn't be able to find a single positive word. They've consistently lied to me, been rude to me, hung up on me, and were overall super unhelpful.