I bought my shoes according to the Chic measuring guide for Australia. When they arrived I loved them but the size was 2 sizes out. I contacted Chic and they sent me
A new pair as soon as I sent a copy of my return postal receipt. They communicated very well, answered every email straight away and I cannot fault the customer service. I'm wearing my new boots and the size is perfect, 38 as per Australia, not 40 as per Chic measurement guide. I love love them