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Shekinah g.

Contributor Level

Total Points
84

1 Review by Shekinah

  • Match

8/24/17

So earlier today I joined this site as a non member. I saw a guys profile I liked and sent as smiley face as a non member. This act automatically brought up some message and subscribe now. Which I clicked on. It took me to a site that had a 6 month bundle for 21.99 a month. I thought what the check lets give this a whirl. So I put in my credit card info and next thing I know it says it charged 131! I'm like is this a joke? So I immediately call the customer service line thinking it would not be an issue to get a refund. Boy was I wrong! Not only did they not give me a refund, they wouldn't let me speak to a manager, were rude and condescending and hung up on my face... twice!

And get this, they said I was not eligible for a refund bc I sent an email... apparently that message that popped up after I clicked the smiley face was sent automatically!... so now I've paid 131 to send one email that I didn't write or send! I'm at work but once I get off I will find the higher ups and get my refund. How on earth is that legal? -5 from me!

Shekinah Has Earned 4 Votes

Shekinah G.'s review of Match earned 4 Very Helpful votes

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