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It is hard to believe that this company can offer such poor customer service. I purchased a dress at a promotional price. Unfortunately, it was the wrong size, but this company will not offer an exchange at that price, I have to pay the full price. When contacting customer service, I found very little help. The person (Cheryl) did not even want to give me information as to where they are located in order for me to speak to someone else. She would not give me any contact info except their email address. I highly doubt that anyone in this company will get back to me. Working in this industry, I can say that I have yet to encounter a customer service person who was less helpful, courteous and willing to actually offer some customer service. DISAPPOINTING!
Tip for consumers:
The tip would be to find a retailer that sells their merchandise, like Nordstrom or Lord and Taylor. You would have far better luck with customer service and pricing if you went that route.
Sheila T.'s review of Adrianna Papell earned 12 Very Helpful votes
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