Sheila S.

Moheeth Alvi went out of his way to assist me with Coinbase and showed me every single step to take in order to gain access to my account. I had originally written several negative reviews on various platforms and am now editing all of them with updates after the help he gave me. If it wasn't for Moheeth I would've left Coinbase and gone to Robinhood. I understand Coinbase is going through a lot of changes but their customer service department was seemingly nonexistent. Moheeth apologized for all the problems and took the time to make sure I was taken care of. I commend him for his assistance and personable care. I wish every business hired employees like Moheeth!

Original Review below. (Note: Photos below are also from my original review)
I was locked out of my Coinbase account when I tried to sign into the app on my new phone. Their 2-factor authentication codes do not register when you type them in, nor do they register when you copy/paste. I was locked out of my account and tried to seek help but they have NO customer service help options aside from creating a help ticket, to which no help is received. I tried logging in on different devices besides my new phone... my laptop, my desktop, my iPad, my old cell phones etc. None of them let me log in and I am permanently locked out of my account with no help from customer service. I am asked to submit my driver's license or a picture ID to regain access to my account but it never works because my account was created before I got married and is under my maiden name, while my driver's license and picture ID's are under my married name. There is no way to call customer service and no one responds to my email inquiries except for "someone will reach out to you soon." It has been five weeks, I've created five help tickets (#*******, #*******, #*******, #*******, #*******) and have received no assistance. I only get emails saying that the cases have been closed. Why have they been closed? The issues have no been resolved! Not only this, I see on social media that thousands of people are going through the same problems and are getting locked out of their account randomly and for no reason, with no way of getting back in and with no customer service! This is people's money! Why does Coinbase not have anyone on the phone to help?!