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Sandals I ordered look only vaguely like the pictures on the web site, I tried to do a return because the quality was so bad but they will not send me a return label. Customer service sends the same generic reply over and over, I have been dealing with this for a couple of weeks and I am done! Buyer beware!
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Dear Sheila M.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
You can find the return policy on the product details page and the help center, where you can find the shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund).
In your case, please reflect it to the after-sale customer service and below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution The specific staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team