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Sheila j.

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Experience: Clothing & Fashion

Member since April 2019

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1 Review by Sheila

4/30/19
This company is awful and a rip off. I bought a Prom Dress for my daughter. It was a standard size 12 and we were not asked for measurements. When it arrived the zip was badly fitted and the dress did not fit my daughter well.

Millybridal said we could not return the dress as it was made to measure. They sent photos of the dress showing it was fine before it was dispatched but it is impossible to tell if was the same dress. They asked us to send photos of the problems but then refused to let us return it anyway.

I am now considerably out of pocket with no way of getting my money back.

Do not use them.
millyh
Milly H. – Uk.millybridal.org Rep
Dear Sheila,
We are sorry to hear you are having issues.
Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because a different brand may use the different standard about the sizing. Our representatives are happy to help with this also. Email address: service@millybridal.org
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.

Kindest Regards,
MillyBridal Customer Care

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