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Sheila G.

Contributor Level

Total Points
83

1 Review by Sheila

  • JourneyEd

7/29/20

I called this place three times today and once on yesterday and with each callback, I was given wrong information and they would not stay on the line with me to complete anything I was told. I explained I was trying to purchase an office program and the first person directed me to where I could find them and asked was there anything else, I asked that he stay on the line while I looked and he would not. I called again and asked what is the best product for me to get and I was told the Microsoft office is better for me than the Office 365, I asked if he'd stay on the line and he would not. My third call was to advise that there were two Microsoft office programs, Home 2019 and Professional 2019 and I needed to ensure that I got he correct product and I was told to get the Office professional Plus so I typed in professional plus and came up with one software program Professional plus 2019 and one calculator and proceeded to check out. I was told I didn't need to create an account and I wouldn't be charged taxes. I was sent Professional Plus 2016 and charged taxes. I called and left two messages and get an email back saying I ordered 2016 so I sent a screen shot showing 2016 is not even an option on the screen and then I received an email stating I was not charged taxes. I asked both people emailing me to please get me a manager and they just kept responding stating I got what I ordered and I wasn't charged taxes. Finally I got an email stating they are closed all managers are gone and trying using the chat tomorrow. I had actually been trying to use the chat option all day and it never worked so that is why I ended up calling in the first place. Now I am stuck with no way for get this program on my laptop, I have a program for Windows 2016 which I don't have and I'm out $32.01. I don't understand how a company that works with so many schools could have such horrible agents working and just not care enough to help a customer when a mistake has been made. I would like the correct program I ordered and the taxes credited if I was not supposed to charged them

Sheila Has Earned 3 Votes

Sheila G.'s review of JourneyEd earned 3 Very Helpful votes

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