Don't buy this product if you have poor Broadband service. This Company offers5G service. If you're internet service is less than 5G you won't get that strength. If you have other wireless devices the strength may not be enough. Tech Service has two levels your time will be wasted speaking to a 1level tech. 2 level may help. In addition to poor internet service they will try to sell device protection service that my not improve service. When turning the router keep copy of proof of return. Verizon will charge for internet service after returning the router. When you confirm receipt of router then they terminate the service. You will pay for internet service when you mailed the product. Mail the product back with a signature of receipt else you'll be charge for service you didn't receive. Terrible Business model and Customer Service!