I've been thrilled with this app since I signed upon June of this year. I earned my $20 new member reward, which was the hardest part this far since you really have to "learn as you go" unless you happen to have an Ibotta life coach nearby. I've accumulated over $200 since June and I'm still going strong! Please people, read... read all the exclusions and rules on how to get the cash back. You have to follow what it says and you will earn cash back. I feel like people don't want to put in the effort to read and expect to reap the rewards based on what is written in bold letters and numbers percentage you can get back on qualifying purchases.
I've been very satisfied with Ibotta's customer service. Their response time is within reason and they've always credited my account when an error occurs... hey, no system is perfect, but theirs comes very close to it.
I have no affiliation with Ibotta. I am not a robot. I am very happy to have discovered Ibotta and think all you haters should really learn to read. You must be doing something wrong. I shouldn't be telling you because all you have to do is READ, but I will say this... When you launch an online merchant through the Ibotta app, any items in your cart do NOT qualify, you must remove them from your cart first and re-add them through the Ibotta app itself and you can NOT apply any other promo codes to the order because you will NOT receive cash back. Cash back will be pending for at least 90 days and will only be released if the item was not returned.
Please people, make sure you're doing everything right before you point the finger and criticize something for not being legit when it seems to work fine for others... not to sound too harsh, but, most of the time people complain is due to user error.