Sheena J.

I ordered some balloons through the site on Nov 12,2020 because they did not have them at local store and I paid $7.99 for shipping and was told that shipment would arrive by Nov 18 and I called on the 18th only to be told to give it more time. Btw the tracking information provided on the website was Inaccurate so I then called again on the 19th to be told the package was lost in transit and after contacting my local post office and waiting on hold for 45 minutes they disclosed they were not in possession of the package. I called party city back again and was told if the package did not arrive today to request a refund. I STILL HAVE NOT RECEIVED THE PACKAGE AND THEY ARE REFUSING TO REFUND MY MONEY AND BTW MY DAUGHTER'S BIRTHDAY IS TODAY AND SHE HAD NO BALLOONS! I WOULD NEVER RECOMMEND PARTY CITY TO ANYOBE THEY ARE THIEVES AND DON'T CARE ABOUT CUSTOMERS AND REFUSE TO ISSUE REFUNDS.