The term is the" customer is always right." That's really a true slogan in the US. Ask yourself when you got the wrong item from a store or drive up where you able to return it or get your money back in the US? We are blind sighted giving our money to people we don't know without a product in our hands, so let's turn this around: first China you send me the product then I'll pay you. People, we don't have any recourse through Alibaba, Made n China or the Chinese manufacturers. "Their", the Seller is always right. Lets bring America back the right way this time.
Hi Shedirck, as you could understand that, international business is always with risk. However, Alibaba keep spending great effort in protecting buyer's interest and trying our best to stop fraud on our website. That's why we have launched a new service called Trade Assurance to make sure the payment security. Please check out the following guide to learn more about Trade Assurance: http://tradeassurance.alibaba.com/bao/buyer_advertise.htm. Hope you find it helpful!