Shazma A.’s Reviews of ECOS Paints & more

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3/21/21

I placed an order for over $500 worth of wood stain. Unfortunately, I accidentally ordered the wrong color. I contacted customer service PRIOR to the shipment of my stain to see if they could exchange it out since it hadn't shipped yet. The customer service rep on the chat asked that I email instead since he didn't have access to the orders. I told him I was afraid that if I waited on an email response that it would be too late. He apologized and said there was nothing he could do. And of course, coincidentally I got an email stating that my order shipped out two hours after I contacted the company at 8:00 pm CST. Each time I've contacted customer service they are very uninterested and unhelpful. The paint product is great but I have nothing nice to say about their customer service. Be extremely careful when placing your order- they will make no effort to help you out.

Tip for consumers:
Don’t rely on customer service for any assistance

Products used:
Wood stain and primer

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ECOS P. – ECOS Paints Rep Over a year old

Good Afternoon Shazma,

Thank you for your review.
We are sorry that there was an issue with the shipping but, unfortunately, your order had already been picked up by UPS before you emailed us requesting the change.
Your email was sent on Monday 3/15/21 at 7:48pm EST, but UPS had already picked up your order from our premises earlier that day - at 3:50pm.
We are not open at 10:00pm EST and UPS does not pick up at that time of night.
Whenever possible we do try to accommodate customer changes, but we are not always able to do so.
We are sorry for the inconvenience, but are pleased to hear that you liked the product.

Kind regards,
Your ECOS Team