Ess C.

So I got in contact with crafty branding to do my logo and website design. At the beginning, they were very happy to assist me and called me multiple times to follow up on my ideas and what my business was about and to see if I was happy with my logo.

I received logo designs that look like a childs work. I had asked for another 5 logo designs, once again, looked like a child from kindergarten had put it together. This went back and forth for 3 weeks. I had paid $500. I had emailed them saying I would like another design, and this time round, it took them 2 weeks to responds with similar designs a the previous batch, only difference was the size of the font.

I had waited another week before I had heard a response from them, by that time, the 30 day period had passed. And they had used that against me. Dennis Johnson, one of the designers started raising his Voice telling me that I would not get my receipt as they had already given me one? However, nothing was received, i am 100% sure of this. Even though the payment method was concerning, they made it all sound re assuring. I was not that concerned about the money, it was the service. I had none, he showed no remorse or customer service at all. He then went on to tell me how he is not entitled to send me a another reciept to prove this purchase so I can use it for Tax purchases and that it is MY fault that i was not happy with any of the designs.

I am now left $500 out of pocket with nothing to show for it. They are a scam. There website has been removed ( apparently due to re branding) no way of contacting them anymore, when you call the phone number 03 9068 9515, it goes straight to voicemail.

I will be looking at taking this further with the ombudsman and Police.

They have also changed their business name to ' craftive branding ' and no longer have a website for their old business Crafty Branding!