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1 Review by Shawny

American Express

American Express

3/19/18

I expect more knowledgeable and competent representatives from American Express. I feel like the representatives are a fraud. They allowed me to open a new account and transfer partial balance from my AMEX Blue for the purpose of a balance transfer and then denied it stating that they do not process balance transfers beyond 7,500.00$. I spoke to at least 4 representatives to handle this transaction and not one of them knew that it was waste of "our" time. Furthermore, I am certain that the reps get incentives for opening new accounts and I feel that was the angle of this representative that I spoke to. Moreover the representative that I spoke to to resolve this matter had the AUDACITY to tell me that this happened to me because I wasn't listening after I was very upset with the lack of knowledge and misrepresentation in their error.

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