Shawn L.

Wrong items were shipped to me. Instead of feeling sorry and shipping the right items to me right away, I was told they have to get back the wrong items before they can ship me the right items. Gee, I was shocked. You won't expect such a bad customer service from a high end retailer. This is worse than Walmart. I think Walmart will ship you the right items right away when they give you like 30 days to ship back the wrong items. So when I first reported the issue though chatting, I though maybe the representative was working from India and didn't understand the company policy of the Bergdorf Goodman. So I called by phone but received the same answer! Very disappointed indeed. Some other high end retailers will definitely ship you the right items right away and probably will let you keep the wrong items as a way of saying "sorry" and saving you the trouble of shipping the item back so you won't be punished for their mistake.

Very disappointed!