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Shawn K.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Home & Garden

Member since June 2020

  • Review

    1

  • First Reviews

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  • Thank Yous

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  • Fans

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Review Distribution

1 Review by Shawn

6/6/20
We are a flooring company in Alberta Canada who had been with homestars for many years since 2014 and their site is actually a really good site for a contractor because it does keep the review system very honest but when we ask to be released from there premium services they continued to bill us for a month that went unpaid because we cancelled our service and what they did is quite legal in Canada is they adjusted our hard earned profile showing that we were no longer a trustworthy company which in Canadian law is called extortion, because now what they were doing is they were extorting money from us in turn to give us a better rating.

We then as a board of directors put a call into homestars and demanded they remove our profile after 5 years of hard customer service work to get our profile where it was they ruined our rating because of one month payment. The service itself is very good up until the customer service for managers who look out for contractors. The business practice over extorting money from contractors who miss a payment is absolutely not a good business practice as. Company may end up missing out on customers or it may permanently damage the reputation so this is not a good business practice and for that reason and not reason Only We are giving homestars a very bad review for it impacted our customers and we ended up missing out on a couple of major jobs because of the way they handled this whole situation.

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