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Shawn D.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since July 2020

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1 Review by Shawn

Ordered a electric dirt bike in May. Held charge till June then it went threw (about 3 weeks). Figured it was because it was on back order till 6/15/2020. Well here it is 7/25/2020. Still no bike. Also no answering phone calls or messages or even the 10 emails they I've sent cause they say I will get a quicker response. But still nothing. At this point I'm ready to get money back. Son will have outgrown it. Anyways would not order from them at all. Think I was scammed.
Customer S. – BikeMania.biz Rep
Hi Shawn,
We do apologize for this. When we have a back order date, it's because our distributor gives us that date and the manufacturer gives the date to the distributor and that's the date we post because that's the date it's expected. We don't try to fool anyone. We're simply using the information we're getting. The dates change and we do inquire back to our distributor for date changes to see if they have any new information for us so we're constantly in contact with them. Those bikes did eventually come in but then were out again within a week, so timing is playing an important part of the Covid era.

We accept that we are much slower in shipping and responding to customers, than the service we had become accustomed to providing, however, we have become so inundated with emails and phone calls that our shortened staff with some working from home we are working hard to keep up with the demand of a lot of people who want items where the supply is shorter than the demand.

We had refunded Shawn in full as requested.

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