I used TT software for the first time in YEARS because I was DESPERATE to get my refund in ADVANCE because I am unemployed and a single mom. I NEEDED this advance to provide DAILY NECESSITIES for my daughter. I paid a $39 fee that I DO NOT have because of my DIRE situation, but was ok with that due to the fact that I'd get it right back with the advance. My return could have been filed for FREE, but instead I agreed to pay this fee for a service that TurboTax didn't provide.
TT representatives told me MULTIPLE times that they do not show I applied for the advance, but yet my tax return documents provided by them it clearly shows that I DID! The bank that funds this loan states they do NOT have an application on file and to call TT.
I was also FORCED to open a checking account with Credit Karma which is also owned by Intuit. So now I have a checking account with Credit Karma in which my refund will be deposited, rather than my OWN TRUSTED checking account.
Seems like a scam to me because Credit Karma and TT are both owned by Intuit! Not only did Intuit get $39 of "free" money for a service I could've paid $0 for, but now my money is going into another account they also own.
I've requested that my $39 be refunded and feel that's the LEAST your company can do, but that was also denied.
Thanks to TT I now have to wait an additional 4 weeks to get my refund and going to lose everything that I have, not to mention unable to provide for my child. I am not the only person that your company has screwed over in this exact way! There are HUNDREDS of people that this happened to.
NEVER AGAIN WILL I USE TT or Intuit products! They are a scam and a fraud!