Shawna C.’s Reviews of XPO Logistics & more

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9/30/21

Have never written a review, however the experience we have had with XPO has been THAT BAD.

We ordered a refrigerator a month ago. We were told delivery would be Saturday the 18th between 9am and 1pm; that we would receive a call 1/2 hour prior to delivery. We got confirmation the day before that the delivery would be taking place. The delivery window came and went. No fridge. No contact from XPO.

Trying to contact XPO was a nightmare. When we finally did get through, their contact center representative told us that XPO does not have any way to contact their local hubs other than an email address. They do not keep lists of their drivers or contact info for the drivers. The best they could do was tell us that somehow the fridge didn't make it onto the truck for delivery, but they would put in a new order for delivery the following weekend

The same thing happened. This time when we contacted XPO they said somehow the order didn't get put through telling them to deliver the fridge. They said they would deliver it today, September 30th. We were given another confirmation the day before and a delivery window between 2 and 6, with a phone call half an hour before delivery. It is 5:50pm. No calls. No delivery.

We have been without a refrigerator for two weeks now and are literally at the mercy of a company who can do nothing more than keep telling us delivery is schedule for the next week over and over again.

We've even asked if we can drive to the local hub to pick up the refrigerator ourselves! Our fridge is literally 1.5 hours away from us. We were told no because of covid restrictions. We've tried contacting Samsung as well, they can't help us either.

After researching, this not a new problem. They have an F rating with the BBB. Multiple news reports can be found online as well with others who have experienced the same problem. Many who never ended up receiving their delivery at all!

The best I can do is warn others. DO NOT USE XPO. If you order something, make sure the company doesn't use XPO for delivery. You will not get your item.