We’re in this together! Stay safe with our COVID-19 guide

View
×

Contributor Level

Total Points
164

2 Reviews by Shawna

5K Views
12/17/10

We ordered a big screen Samsung 3D plasma TV from HDHut via nextag pulling it as the best deal. We also ordered 2 blu ray players at that time. The TV was sopposed to come with a free wall mount kit (which it did) and a free cleaning kit (which never came). The shipping was advertised as free, but we paid $129.99 for expedited 3-7 day shipping. With the expedited shipping, came free cables. Which we paid for at a deeply discounted price, because, of course, the cables we needed were not included in the free ones. We paid $35 for the cables for the second blu ray- I gave them a description of the TV it was going with and they said that that was the cable I needed. We did not recieve a confirmation email for a number of days, which they sent to us only after a couple phone calls to them. There was some 5% fee, that I still am unsure what it was for.

We were anticipating tracking info. I called a few more times and got a bit of a run around. The TV finally shipped out days after we were soppossed to have it at our house via the expedited shipping we paid extra for. To our surprise, when it arrived, it was only the TV. The other items arrived individually over a matter of a month and a half. When we finally recieved our secondary blu ray player, the $35 cable was not the right cable. By this point though, we were so tired of dealing with them, that we just threw it in a cupboard.

It seems to me that they are not a store and have no inventory. I believe that they are a drop shipper (they order the products when you order, at a very cut rate, charge you a little extra, and profit from the difference of the two). In the end (I think at least) we did end up saving a minimal amount, but they were definitely misleading and did not come through on any promises they made.

I decided that the least they could do is give me a refund for the $35 cable they recommended that was not correct. When I called them, for the umteenth time since originally placing the order, I asked to have them send me a shipping label so I could return the unopened cable to them for a refund in exchange for the fact that nothing arrived expedited or even close. They recommended that I keep the cable, and that they would just refund the $129.99 that we paid for the expedited shipping- stating that they just wanted us to be a satisfied customer. Of course, days went by and no credit was made to my account. I called repeatedly and repeatedly received bogous excuses about how it had been done, wouldn't go through, ect. Then I was told to send a paypal request and they would refund my money that way. 3 weeks later, and many paypal request reminders later, and more phone calls, I'm pretty sure that I am never going to recieve that money. I really need to thank them though, since my bank account ended up short with multiple bank charges (my bag, but it was based on the belief that that that money was going to be credited to my account-silly me).

12/17/10

I was up early one morning feeling sorry for myself and the current state of my body when I saw the infomercial for thebody shapers. I went to the website and purchased the original set plus the additional "free" pieces. Very shortly thereafter, I realized that since they charged $9ish shipping (which all shipped in one mediumsized package) per each "free" piece, that my $90 total would be unrefundable if I was not happy with them. Aprrox. A 1/2 day later, I went back onto the site to cancel my order, which claimed to already have been shipped. Of course, I did not receive them for about a week and a half, which would lead me to believe that they just change the status to shipped immediately so that you can not cancel.

When I received them, they were very uncomfortable, I muffined out on multiple edges, and they rolled. As if it wasn't bad enough that $50 of my $90 purchase was considered shipping and therefore nonrefundable, but I would be responsible for the return shipping and on top of that, a 15% restocking fee.

I regreted my purchase as soon as the sleep cleared from my eyes and it only got worse from there. I hope that this can help someone else think twice before they click that submit and commit button for Kymaro products.

Shawna Has Earned 4 Votes

Shawna A.'s review of UbuyEZ earned 2 Very Helpful votes

Shawna A.'s review of Hdhut earned 2 Very Helpful votes

Shawna hasn’t received any thanks yous.

Shawna doesn’t have any fans yet.

Shawna isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

roberth55
robert h. reviewed Hdhut
9/27/12

Brought 63 " tv with 5 yr warranty now have problems cannot get in touch with any one. Any help...

howardg5
Howard G. reviewed Hdhut
11/18/10

I should have looked here first, DON"T MAKE MY MISTAKE. 2010 Mid-August: I see their website w/...