Shaun S.

You do save money through this company, but at a cost. It seems the money you save is the money that should have went to Metromile's claims team. If you do not need to file a claim, this will save you money with no hassle. As soon as you need to file a claim, be prepared to not get answers for extended periods of time. In my case, Metromile took the full time allowed by the extent of the law, without being considered bad faith insurance. They know how not to be sued for bad faith, so they can take the full amount of time to give you the money for your claim, taking advantage of their customers when they are in a terrible situation. Trying to call an agent in the claims department automatically transfers you to a voicemail system. Besides leaving a voicemail, the only other option is to wait on hold, however the voice message is very unclear about the options, and in my opinion is intentionally confusing. Average hold time was around 15-20 minutes. Their system connects you to someone who routes the calls, not an agent. Once was routed to an agent's voicemail, never to get a callback. Thanks for wasting my lunch break. Another time was routed to an agent who could not answer my questions, and could only tell me that they should know soon and to call back. Thanks for wasting another lunch break. Very slow turnaround time on claims, and very hard to get in touch with someone regarding your claim. Metromile has been working to bring its claims department in-house from an even worse 3rd party system, however they still have a HUGE ways to go. You are rolling the dice with this company until they can figure out how to fix their claims department.